• All orders ship within 24 hours (Mon-Fri) of cleared payment.
• Items can ONLY be shipped to the shipping tackle you specify via
  Paypal. We are unable to change your shipping tackle once payment has
  been processed.
• A tracking number will be provided once your item has shipped.

• Signature confirmation is required for all items over $750.
• International orders are shipped through eBay’s Global Shipping Program.

• We offer FREE 30 day returns!
• If you would like to return your item please contact us for a free
  return shipping label.
• Defective items will be fully refunded or replaced after matching the
  serial number with the one in our records.
• Cell phones and tablets MUST be restored to factory setting.We are unable to process a
  refund if iCloud, Samsung, or Google Lock aren’t removed.
   
• If you receive the
  incorrect item or the package is damaged as a result of shipping, you must
  notify us within four days of receipt. Defective items will be credited
  only after matching the serial number with the one in our
  records.We
  record ALL serial numbers and any fraudulent exercise are usually not
  tolerated.
• All orders that need to be
  returned must be securely packaged, insured, and shipped with
  tracking. We cannot be responsible for lost or damaged packages. We
  carefully inspect all returns upon receipt prior to processing any
  refunds, credits, or exchanges.

• We offer a 60 day warranty on all items unless stated otherwise in the
  listing details.
• Our warranty covers brand defects only. Physical damage is not
  covered.
• Items must be in the same physical condition and have matching serial
  numbers for warranty approval.Fraudulent warranty returns
  will not be tolerated.
• In order to birth a
  warranty claim, please email us with an in depth description of the
  issue together with your name, order ID, and date of purchase.

• We will provide prepaid
  return shipping labels for all warranty claims all the way through the first 30
  days. Buyers are responsible for return postage from days 31-60.
  
• Please contact us for any
  additional details on our warranty terms.

TekReplay is an industry-leading refurbisher of high quality consumer
electronics. Since 2008, our business has served thousands of happy customers
and we’re proud to have delivered the highest level of customer service
possible.

We take great pride in our dedicated customer service and overall quality of
our products. We guarantee that you will be satisfied with your purchase.

Please believe free to contact us with any questions or concerns. Customer
satisfaction is our top priority so we are here to aid!