Return Policy

Customers must comply with the following return instructions: 

– The Mac Warehouse accepts returns if an item arrives damaged, defective, or not as described.

– Return requests must be made within seven days of receiving your item. The item must be returned the same way that it is received in the original Apple box with all accessories, packing materials, and double boxed. 

– Return shipping cost is paid by the buyer. 

– All original items, accessories, manuals etc. that were included upon initial delivery must be returned in the same condition as they were received.  

– You must disable file vault, disk encryption, find my device, and/or Admin Passwords before returning.  

– Return policy is limited to hardware defects and does not include software issues.   

 Our return policy is void under the following circumstances: 

– If the returned item has any signs of physical damage, mishandling, or liquid/spill damage. 

– If the item is shipped to a secondary location using a forwarding shipping company. 

– If the returned item is not in exactly the same condition as was initially delivered to the customer.

– If the returned item has been serviced by a 3rd party, the device has been opened, or the internal components/hardware show signs of tampering. 

– Deductions to refunded amount may be incurred for dents, scratches, chips, bent corners etc.